A plumber in the British town of Burnley went viral after a receipt from one of his jobs took the world by storm.
James Anderson, who was originally from Liverpool, is being praised for his bill of £0 sent to a 91-year-old woman with leukemia.
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The bill, which was initially shared on Facebook by the woman’s daughter, Christine Rowlands, was accompanied by the message: ‘No charge for this lady under any circumstances. We will be available 24 hours to help her and keep her as comfortable as possible.’
Anderson urges that she will have “free plumbing for life.”
However, this is not the first time Anderson has been very generous with his time and talents. Since turning his plumbing business into a community project for vulnerable people, he says he’s helped and assisted thousands of people.
That’s 2,389 people since March 2017 to be precise, the plumber told CNN.
He says he was inspired to set up his company DEPHER, after he witnessed an elderly man being “manipulated” by another engineer in the area.
“It got me thinking about other elderly and vulnerable people — we need to do something more to help the people who need it most,” Anderson said in a phone interview.
“A lot of elderly and disabled people don’t like asking for assistance and if they can’t afford something like fixing the boiler, they might not do it and get into trouble. We are there to take that worry away.”
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He believes that by lowering the cost, people can use the saved money in other important areas of their life and help “keep their independence.”
Anderson admitted that he couldn’t always provide a free service if the funding wasn’t there and said at times it had been a “struggle,” as DEPHER relies heavily on donations and crowdfunding.
Previously it received £2,000 from the Duchy of Lancaster Benevolent Fund, the Queen’s charity.
That being said, Anderson has accumulated debts of around £8,000 from running the service. He urges they are under control though and is paying it off in monthly £100 installments to the bank.
He revealed how he offers a 25% discount even when the funding is running dry.
“As long as I have enough money to fill up the tank in my car, I will be there to try and help the people who need it.”
Rowlands, the daughter of the 91-year-old woman he helped, described Anderson as an “angel dressed as a plumber.”
She told the outlet that she came across him when her mother’s boiler broke and they needed it fixed at a reduced cost.
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“James is an absolute star, it was overwhelming to see that it cost nothing,” she told the outlet.
The plumber shared with the outlet that he gets a “good feeling” by helping out.
“It makes me feel human, humble, and a little giddy inside… I want to expand this service across the country. I will never give up the fight.”
And while she does not always expect a payment, he says it is sometimes nice to receive a “smile and a cup of tea.”
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